1) What is Gogocater?
Answer: Gogocater is an online service. We make it easy for customers to place catering orders for their corporate and group meals.
2) How do I find restaurants and caterers on Gogocater?
Answer: In the restaurant search bar, enter your address, city or zip code to see restaurant and catering options.
3) Why are some delivery minimums and lead times so high?
Answer: Restaurants on Gogocater set their own delivery minimums and lead times, so they can appropriately staff and process your orders.
4) Who does the deliveries on Gogocater?
Answer: The restaurants do their own delivery, and for some restaurants, a 3rd Party delivery agent may be engaged to handle the deliveries.
5) Should I tip?
Answer: We recommend tipping. Drivers are entitled to the tips you leave them. We recommend a tip of 10% for the driver.
6) Can I manage my orders?
Answer: For advance orders, you can manage your order in the following ways:
7) I understand Gogocater has a rewards program. How does that work?
Answer: Yes, we do have a popular rewards program. You earn points with every dollar you place on the service. Check out the rewards program rules at www.gogocater.com/rewards
8) Do you offer corporate billing?
Answer: Yes. Email us at support@gogocater.com to request a billing account.
9) How do Gogocater ensure my orders will be accurate and on-time?
Answer: We confirm every order placed through our service. We have both automated and manual processes to validate an order will be delivered as requested.
10) What is there is a problem with my order?
Answer: You can call or email us at 408-884-3889 or support@gogocater.com. We will work with you to resolve any issues you may have with orders made through our service.
Answer: Gogocater is an online service. We make it easy for customers to place catering orders for their corporate and group meals.
2) How do I find restaurants and caterers on Gogocater?
Answer: In the restaurant search bar, enter your address, city or zip code to see restaurant and catering options.
3) Why are some delivery minimums and lead times so high?
Answer: Restaurants on Gogocater set their own delivery minimums and lead times, so they can appropriately staff and process your orders.
4) Who does the deliveries on Gogocater?
Answer: The restaurants do their own delivery, and for some restaurants, a 3rd Party delivery agent may be engaged to handle the deliveries.
5) Should I tip?
Answer: We recommend tipping. Drivers are entitled to the tips you leave them. We recommend a tip of 10% for the driver.
6) Can I manage my orders?
Answer: For advance orders, you can manage your order in the following ways:
- Change the time/date of your order,
- Request a cancellation of your order (orders may be subject to a cancellation fee depending on the restaurant),
- Add-on to your order, and
- Reorder past orders.
Answer: Yes, we do have a popular rewards program. You earn points with every dollar you place on the service. Check out the rewards program rules at www.gogocater.com/rewards
8) Do you offer corporate billing?
Answer: Yes. Email us at support@gogocater.com to request a billing account.
9) How do Gogocater ensure my orders will be accurate and on-time?
Answer: We confirm every order placed through our service. We have both automated and manual processes to validate an order will be delivered as requested.
10) What is there is a problem with my order?
Answer: You can call or email us at 408-884-3889 or support@gogocater.com. We will work with you to resolve any issues you may have with orders made through our service.